Thank you for choosing The Mobile Vet Clinic for your pet's health care needs. We are committed to delivering our products in a timely and efficient manner. Please review our shipping policy to understand the processes and costs associated with the delivery of your purchase.
Flat Delivery Cost: We offer a flat delivery cost of $5 for all orders, regardless of size or weight. This fee helps cover the costs of packaging, handling, and shipping. Our goal is to make shipping costs predictable and affordable for all our clients.
Processing and Turnaround Time: Our processing time for orders is designed to be swift to ensure that your pet's medication arrives as soon as possible. From the day of purchase, please allow up to 7 days for your order to arrive. This time frame includes the necessary steps to verify orders, prepare medications, and package your items for shipping.
Shipping Method: Orders will be shipped via standard ground shipping.
Return to Sender: If a package is not deliverable and is returned to sender, it will be sent to our default return address: P.O. Box 318 Montgomery, TX 77356
In the event that an order is returned to us, we will contact you to confirm the correct shipping information and discuss the best way to resend your order. Please note that additional shipping charges may apply for re-shipment.
Incorrect Shipping Information: If a package is returned due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for the additional shipping charge to resend the package.
Lost or Damaged Items: If your order is lost during shipping or arrives damaged, please contact our customer service team immediately to report the issue. We will investigate the matter and work with you to resolve it.
Customer Service Contact: For any questions or concerns regarding shipping, please contact our customer service team. We are here to ensure your experience with The Mobile Vet Clinic is seamless and satisfactory.
Contact us at (936) 333 - 7066
We value your business and are dedicated to ensuring that your pet’s healthcare needs are met with the utmost care and efficiency.
Thank you for your understanding and adherence to our Shipping Policy.